Frequently Asked Questions

Our style engine analyses over 120 facial landmarks and cross-references more than 40,000 real grooming outcomes. On average it matches recommended styles to your face shape with 92% accuracy, and every suggestion comes with a transparent confidence score so you stay in control of the final decision.

A clear, front-facing photo gives the most precise face-shape analysis and beard-match results. However, you can also answer a short guided questionnaire about your hair type and lifestyle if you'd prefer not to upload an image — the advisor will still generate tailored style suggestions for you.

Booking takes under 60 seconds. Choose your service, pick a master barber and select an available time slot directly from our online calendar. You'll receive instant confirmation by email, plus optional SMS reminders 24 hours and 1 hour before your visit.

Absolutely. You can reschedule or cancel free of charge up to 12 hours before your appointment from the confirmation email or your member dashboard. Changes made inside that window may incur a small fee that goes toward your stylist's reserved time.

Memberships bundle regular haircuts and grooming with access to our AI suite at a discounted monthly rate. Premium and VIP tiers add monthly trend reports, priority booking and — on VIP — unlimited cuts with a dedicated master barber. You can upgrade, downgrade or cancel anytime with no hidden fees.

Yes. The styling pomades, beard oils and scalp care products used in the studio are all stocked in our shop. After your AI consultation we can recommend the exact products matched to your hair texture and skin undertone, so you can recreate your look at home.

Every client is served with sterilised tools and a single-use grooming kit. Stations are sanitised between appointments, and our barbers follow a strict hospital-grade hygiene protocol. Your comfort and safety are never compromised for speed.

Your privacy is paramount. Photos are processed securely, encrypted in transit, and used only to generate your recommendations. You can delete your images and account data at any time from your dashboard, and we never sell personal information to third parties.